TERMS & CONDITIONS

AL Design Concept BV, trading under the name AÈRA-LAB
Registered with the Chamber of Commerce under VAT number 0785630140

TERMS & CONDITIONS
The terms and conditions for purchasing products from our website www.aera-lab.com are as follows:
Prices are listed in euros and do not include broker fees, taxes, or import duties. Please review these terms carefully before placing your order.

SHIPPING
By partnering with a global network of transport providers, we can offer the most competitive rates for insured shipping by road, air, or sea. Please note that our standard shipping quote covers door-to-door delivery only on the ground floor. If the item(s) need to be transported to a different level, please let us know in advance, as this may incur additional charges.
The quoted shipping price excludes any applicable broker fees, taxes, or import duties.
If you choose to use your own shipping carrier, we will provide the weight and dimensions of the package. Remember to arrange insurance coverage for the shipment independently.

RETURNS
It is of utmost importance to us that our customers are completely satisfied with their purchases. If the product is not what you imagined, you can always return it. In this case, a 15% restocking fee applies to cover packing, handling, and relisting costs. Additionally, the buyer is responsible for the shipping costs, both for the original delivery and the return.

This return policy is valid for online purchases only, and returns are allowed if we receive the claim within 5 days of delivery. The refund will only be processed after we have received the item(s) back in the same condition as when they were sent out. Please note that the refund does not include delivery and return shipping costs or import taxes. To avoid unnecessary returns, it is really important to ask as many questions as possible upfront. If you have any doubts about a product, please inform us before your purchase, and we can always send a video or make a video call to provide more information.

When an item is demonstrably not as authentic or original as described, it can be returned, and we will refund the product price.

Due to the nature of our business, most of our stock has been used in a former life and is either restored or preserved in a sale-able condition. Please be aware that these lovely pieces have lived lives before and may show signs of aging and general wear. All items are 'sold as seen', and as we are not the manufacturer or reupholsterer, we cannot provide any guarantees.

PAYMENTS
We provide an official invoice detailing our company and bank information. Any bank charges will be the responsibility of the buyer. Credit card payments are not accepted. Be sure to include the invoice number as a reference when making the payment.